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ESI Document Retention Letter

This is a sample of a letter typically sent at the beginning of litigation, or pre-litigation, advising the Defendant to preserve all relevant documents and electronic records. This ESI preservation letter is related to Notices of Error sent to the servicer. Letter drafted by Thomas Cox. 

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Interrogatories, Walters v. Select Portfolio Servicing, Inc. (N.D. Ga. Mar. 15, 2016)

Sample discovery requests in a case involving failure to respond to a QWR asking for the identity of the loan holder. Case litigated by Sarah Mancini, Atlanta Legal Aid.

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Requests for Production, Walters v. Select Portfolio Servicing, Inc. (N.D. Ga. Mar. 15, 2016)

Sample discovery requests in a case involving failure to respond to a QWR asking for the identity of the loan holder. Case litigated by Sarah Mancini, Atlanta Legal Aid. 
 

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Requests for Admission, Walters v. Select Portfolio Servicing, Inc. (N.D. Ga. Mar. 15, 2016)

Sample discovery requests in a case involving failure to respond to a QWR asking for the identity of the loan holder. Case litigated by Sarah Mancini, Atlanta Legal Aid. 
 

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Interrogatories, Doe v. Fannie Mae (N.D. Ga. Apr. 2016)

Sample discovery requests from a case involving failure to properly apply payments and failure to provide a timely and accurate payoff quote. Case litigated by Rachel Scott, Atlanta Legal Aid. 
 

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Plaintiff's Memorandum in Opposition to Motion to Dismiss for Failure to State a Claim (Lawrence v. Truist Bank)

Plaintiff alleges that it did not agree to Security Procedures of bank sufficient to shift liability for unauthorized wire transfers.

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Complaint (Harvey v. Coinbase, Inc.)

Consumer liability for unauthorized transfers under California UCC Article 4A. Consumer alleges that bank failed to establish and/or follow a commercially reasonable security procedure.

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Complaint (Lawrence v. Truist Bank)

Consumer liability for unauthorized transfers under Virginia UCC Article 4A. Consumer alleges that it did not agree to any security procedure sufficient to shift liability to consumer.

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Jury Instructions, Bryson v. Berges (S.D. Fla. Sept. 21, 2015)

These are jury instructions in a 2015 federal case in the Southern District of Florida concerning violations of the federal CROA statute, the Florida credit services organization act, and where the consumer also sought to pierce a corporate veil.

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Career Colls. & Schs. of Tex. v. U.S. Dep’t of Educ., No. 23-50491 (5th Cir. Aug. 7, 2023)

IT IS ORDERED that Appellant’s Opposed Emergency Motion for Injunction Pending Appeal of the borrower-defense and closed-school provisions of a “Rule” governing student loan discharges, 87 Fed. Reg. 65904 (Nov. 1, 2022), is GRANTED.

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2023-06-19 TAC Discovery Dispute

Maine Attorney Thomas Cox representing the homeowner in a foreclosure case sent discovery to Deutsche Bank National Trust Co, as trustees for a trust holding the consumer's mortgage. The response from the trustee's attorney objected to much of the discovery.

Wisconsin State Court Complaint in Ermilio v. TAB Bank (Riegle-Neal)

This is a 2021 state court complaint alleging that, in a rent-a-bank situation, the credit agreements with an out-of-state bank did not comply with Wisconsin's non-interest rate regulation of consumer credit.  Although not stated in the complaint, the bank could not rely on Riegle-Neal preemption as to Wisconsin non-interest rate regulation because TAB Bank had no branches in Wisconsin.  As a result, it had to comply with Wisconsin non-interest rate regulation and not that of its home state regulation.  The case was removed to federal court and the federal case resulted

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Am. Ass’n of Cosmetology Sch. v. DeVos, No. 1:17-cv-00263 (D.D.C. Feb. 10, 2017) (complaint)

This is an action under the Administrative Procedure Act for declaratory relief from Gainful Employment (“GE”) regulations of the U.S. Department of Education, 34 C.F.R. Part 668 Subpart Q, as applied to member schools of the American Association of Cosmetology Schools. The GE regulation assesses the outcomes of educational programs based on the ratio of graduates’ educational debt to earnings. Although the Department acknowledges that some graduates of cosmetology programs underreport their incomes, the Department has made no provision for such underreporting in its regulations.

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Brief of Plaintiff-Appellant, Madden v. Midland Funding, L.L.C., No. 14-2131-cv, 2014 WL 418161 (2d Cir. filed 2014)

Does the preemption of state usury laws enjoyed by national banks under the National Bank Act extend to non-bank debt buyers where, as here, the national bank retains no interest in or control over the subject accounts, and the national bank and the debt buyer are operationally and legally unrelated entities?

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Motion for Summary Judgment, People v. FDIC, No. 4:20-cv-05860 (N.D. Cal. May 20, 2021)

As demonstrated in the accompanying memorandum of points and authorities, and the Administrative Record (“AR”), the FDIC’s rule on the Federal Interest Rate Authority, 85 Fed. Reg. 44,146 (July 22, 2020) (“Final Rule”) represents a reasonable interpretation of 12 U.S.C. § 1831d, and should be upheld under Chevron’s familiar two-step framework. The Final Rule is neither arbitrary or capricious, nor contrary to law, is consistent with the FDIC’s authority, and in compliance with applicable procedural requirements.

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Notice and Motion for Summary Judgment, People, et al. v. OCC, et al., No. 4:20-cv-05200-JSW (N.D. Cal. filed Dec. 10, 2020)

States have long used interest-rate caps to prevent predatory lending. In light of the comprehensive federal regulatory regime to which national banks are subject, Congress exempted them from compliance with state rate caps in the National Bank Act (“NBA”). 12 U.S.C. § 85 (allowing national banks to “take, receive, reserve, and charge” interest in excess of state law); see also 12 U.S.C. § 1463(g)(1) (same for federal savings associations).

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Complaint for Declaratory and Injunctive Relief, People, et al. v. FDIC, et al., Case No. 20-5860 (N.D. Cal. filed Aug. 20, 2020)

This is a case about federal overreach. States have long used interest-rate caps to protect consumers, business owners, and scrupulous creditors from the harms of predatory lending. The Federal Deposit Insurance Act (“FDIA”) exempts federally insured, state-chartered banks and insured branches of foreign banks (“FDIC Banks”) from these caps.

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Complaint for Violations of the Consumer Protection Procedures Act, District of Columbia v. Elevate Credit, Inc., No. [unavailable] (D.C. Sup. Ct. filed June 5, 2020)

  1. Elevate is on online lender that operates through several websites, including www.risecredit.com, www.elastic.com, and www.elevate.com, to provide predatory, high-interest, short-term loans to consumers that it describes as individuals “with little to no savings, urgent credit needs and limited options.”
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Briggs v. Strategic Fin. Sols., No. 1:22-cv-03705 (N.D. Ill. July 18, 2022)

This is a class action complaint against a debt settlement organization that used the attorney model. It alleges common law fraud, violation of the Illinois Consumer Fraud Act, unjust enrichment, violation of the Illinois Rules of Professional Conduct (for attorneys), and the Illinois Debt Settlement Consumer Protection Act. The facts of the complaint provide an extensive description of how debt settlement operators attempt to evade laws regulating debt relief services by attempting to use attorneys as a front for their operations.

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Sweet v. Cardona, No. 3:19-cv-03674-WHA (N.D. Cal. July 25, 2022)

Defendants’ Consolidated Opposition to Motions for Intervention

This class action lawsuit presents a dispute between student loan borrowers and the U.S. Department of Education (“Department”) regarding the Department’s process for reviewing and adjudicating borrowers’ applications for the Department to relieve them of their loan repayment obligations based on the alleged misconduct of the schools they attended.

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Amended Answer and Affirmative Defenses—No Counseling, Failure to Provide Options to Heir

This is an answer and affirmative defenses in an foreclosure on a reverse mortgage after the death of one spouse, where the remaining spouse demands proof that the plaintiff is the holder of the reverse mortgage, and alleging that the HECM mortgage was consummated without the required HECM counseling, that the foreclosure was initiated with improper loss mitigation or servicing, and that the plaintiff had unclean hands and initiated foreclosure without complying with a condition precedent.

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At-Risk Dismissal Without Prejudice

This is a proposed order of dismissal of a lender foreclosure action on a HECM reverse mortgage relating to non-payment of property charges, where the applied for, and was granted, an “AT RISK” extension of the foreclosure deadlines.  The order sets out that the effect of the AT RISK extension is that the lender will not proceed on the foreclosure for one year and the extension continues thereafter so long as, prior to the expiration of the one-year extension, the homeowner certifies that she continues to meet the criteria for the extension.

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Praecipe to Place in Deferred Status

This is an action in Pennsylvania state court seeking the court clerk to put a residential foreclosure case into deferred status due to the homeowner’s status as an “At Risk” mortgagor under HECM regulations.

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SJ Dismissing Complaint Due to At-Risk Extension

This is a 2018 New Jersey state court summary judgment motion seeking to dismiss a judicial foreclosure action concerning a reverse mortgage because HUD had granted an at risk foreclosure extension.  The motion was filed by Legal Services of New Jersey.

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Motion to Set Aside Default, Final Judgment, Sale, Certificate of Sale (Bank of Am. v. Frederick)

This is motion to set aside a default judgment on a Florida foreclosure action and sale concerning unpaid property taxes and insurance on a reverse mortgage. The excusable neglect is based on the homeowner’s age and cognitive difficulties. Lynn Drysdale of Jacksonville Legal Aid drafted the pleadings.

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Opposition Brief—Motion to Dismiss, UDAP, ECOA (Nutter & Co. v. Singleton)

This is a brief in opposition to a lender’s attempt to strike the homeowner’s defenses and dismiss the homeowner’s UDAP and ECOA counterclaims in a Florida action involving the foreclosure of a reverse mortgage for alleged failure to pay property taxes or insurance. Lynn Drysdale of Jacksonville Legal Aid drafted the pleadings.

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Prepayment Taxes Repayment Plan—Answer and Special Defenses (Reverse Mortg. Solutions v. Kulzyck)

This is an answer and defenses to a Connecticut action to foreclose on a reverse mortgage for failure to pay property taxes and insurance where the lender breached the payment plan that had been agreed upon.  The Connecticut Fair Housing Center drafted the pleadings.

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Defendant's First Request for Production of Documents (CIT Bank v. Delander)

This is a homeowner’s first request for documents from a reverse mortgage lender in a Florida action to foreclose on the home for non-payment of taxes or insurance. Lynn Drysdale of Jacksonville Legal Aid drafted the pleadings.

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Defendant's Request for Production of Documents (CIT Bank v. Coleman)

This is a Florida homeowner’s first request for documents from a reverse mortgage lender in a Florida action to foreclose on the home for non-payment of taxes or insurance. Lynn Drysdale of Jacksonville Legal Aid drafted the pleadings.

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Defendant's Answer and Affirmative Defenses (CIT Bank v. Delander)

This is an answer and defenses to a Florida action to foreclose on a reverse mortgage for failure to pay property taxes and insurance where the defenses are based on the lender’s failure to comply with servicing requirements and failure to show it has standing to foreclose. Lynn Drysdale of Jacksonville Legal Aid drafted the pleadings.

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Defendant's Answer and Affirmative Defenses and Second Amended Counterclaims (UDAP, ECOA) (Nutter & Co. v. Singleton)

This is an answer and defenses to a Florida action to foreclose on a reverse mortgage for failure to pay property taxes and insurance where the defenses are based on the lender’s failure to comply with servicing requirements and failure to show it has standing to foreclose. Counterclaims include UDAP and ECOA age discrimination and adverse action notice violations. Lynn Drysdale of Jacksonville Legal Aid drafted the pleadings.

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Amended Answer, Affirmative Defenses, and Counter Claims (CIT Bank v. Lofton)

This is an amended answer, defenses and counterclaims to a Florida action to foreclose on a reverse mortgage where there was confusion as to the amount owed on a separate line of credit that was used to pay insurance.  The defenses are based on estoppel, the lender’s failure to comply with HECM servicing requirements, substantial performance, and unclean hands. Counterclaims include violation the state debt collection, ECOA violations for age discrimination and failure to properly send adverse action notices, malicious prosecution, and slander of title.

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Amended Counterclaims (FDCPA) (Nationstar Mortgage v. Gantt)

This is an amended counterclaims to a Florida action to foreclose on a reverse mortgage for failure to pay property taxes and insurance.  Counterclaims include UDAP and FDCPA claims against the servicer.  Lynn Drysdale of Jacksonville Legal Aid drafted the pleadings.

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Jury Instructions, Drakeford v. Capital Benefit, Case No. 3:20-cv-04161-WHO (N.D. Cal. Mar. 25, 2022)

This is a jury instruction in a federal case in the Northern District of California concerning a homeowner's challenge to foreclosure practices, including violations of TILA, RESPA, FDCPA, the California debt collection statute, and breach of fiduciary duty.  The instructions include a number of general items of relevance to most consumer litigation and then instructions related to the homeowner's specific legal claims.  These instructions are mentioned in a decision favoring the homeowner in Drakeford v. Cap. Benefit, Inc., 2022 WL 2643984 (N.D. Cal.

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Complaint in Fox v. A&A Auto LLC (AAA Arbitration) (Colo.)

This is one of three complaints illustrating the use of photographs and images inserted directly into a complaint to visually emphasize facts in a used car case.  The complaints were submitted by Matthew Osborne, a consumer attorney in Northglenn, Colorado.  This complaint is before an arbitrator in an action administered by the American Arbitration Association and involves breach of warranty, undisclosed defects, and misrepresentations concerning repairs performed, and replacement parts inserted into, a used car prior to its sale.

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Complaint in Sedda v. Diamond Auto Sales (Colo.)

This is one of three complaints illustrating the use of photographs and images inserted directly into a complaint to visually emphasize facts in a used car case.  The complaints were submitted by Matthew Osborne, a consumer attorney in Northglenn, Colorado.  This complaint involves undisclosed wreck damage, failure to properly brand the title, and odometer tampering.

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Amended Complaint Carrillo v. Jimmy’s Auto Sales (Colo.)

This is one of three complaints illustrating the use of photographs and images inserted directly into a complaint to visually emphasize facts in a used car case.  The complaints were submitted by Matthew Osborne, a consumer attorney in Northglenn, Colorado.  This complaint involves undisclosed wreck damage and undisclosed major vehicle repair problems. 

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Brief Re Criminal Justice Debt (Champagne v. v. Linebarger Goggan Blair & Sampson, L.L.P., 4:20-cv-00275-SMR-SBJ (S.D. Iowa Mar. 18, 2022))

This is the consumers' reply to the defendant's objection to the consumers' request for attorney fees.  The settled case involved a law firm's use of allegedly unfair debt collection practices when it sought to recover its appointed counsel fees from the indigent defendants it was representing in criminal cases.  Among other reasons why the consumers argued for the court to award them significant attorney fees was the novelty of the case.  The consumers raised claims under the Fair Debt Collection Practices Act (FDCPA) and civil rights statutes, and the reply goes i

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Michigan Federal Class Action Complaint Concerning Land Contracts (Vision Property Management)

This is a 2021 first amended complaint in a class action involving land contracts, filed against Vision Property Management in federal court in Michigan. This action arises out of Vision’s discriminatory targeting of Black homebuyers for abusive credit terms in home purchase transactions. Promising these prospective home buyers the American dream of homeownership, Vision ensnared residents in predominantly Black Detroit-area communities in predatory and discriminatory contracts that were structured to fail.

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Georgia Federal Complaint Concerning Land Contracts (Harbor Portfolio)

This is a 2017 second amended complaint against Harbour Portfolio in an action involving land contracts, filed on behalf of a number of African-Americans in federal court in Georgia. The action arises out of Harbour Portfolio’s discriminatory targeting of African-American consumers for abusive credit terms in home purchase “contract for deed” transactions, both by intentional targeting and by utilizing practices that have a foreseeable disparate impact on African-American consumers.

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New Jersey State Class Action Complaint Concerning Land Contracts (Vision Property Management)

This is a 2019 first amended complaint in a class action involving land contracts, filed against Vision Property Management in New Jersey state court. It argues that the contract is an illegal combination of a lease and a rent-to-own sale of real estate, in which the lease is illegal and the rent-to-own transaction is illegal, deceptive, fraudulent, predatory, and unconscionable. The single document into which they are combined is confusing and internally inconsistent.

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Michigan Federal Court Complaint Concerning Predatory Home Sale (Detroit Property Exchange)

This is the first amended complaint in a federal action in Michigan alleging misrepresentation of the terms of residential home sales and financing agreements, failure to disclose hidden credit charges, and conducting business in an unfair and deceptive manner. The complaint alleges deceptive promises of homeownership that lured unsuspecting home buyers into predatory and abusive loans that were designed to fail.

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Motion to Deem Consumer’s Admission Requests Admitted (Fannie Mae)

This is a consumer’s motion directed to a mortgage servicer asking the court to deem the consumer’s requests for admission admitted. A separate Pleading and Discovery file is a reply to the servicer’s objection, and a proposed order. These documents address frivolous objections commonly raised by corporate defendants including: the document speaks for itself, the facts are public record and may be easily verified by the requestor, and the request seeks admission of a legal theory rather than a fact. Although filed in state court (Maine) it applies the Fed. R. Civ. P.

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Reply to Servicer’s Objection and Order as to Consumer’s Request to Deem Consumer's Admission Requests Admitted (Fannie Mae)

This is a reply to the servicer’s objection to the consumer’s request to deem the consumer’s admission requests admitted, and also a proposed order. Another Pleading and Discovery file is the consumer’s motion directed to a mortgage servicer asking the court to deem the consumer’s requests for admission admitted.

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Respondent's Brief, No. F085918 (Cal. Ct. App. Aug. 14, 2023)

The complaint asserts causes of action for fraudulent misrepresentation, fraudulent concealment, violations of the Consumers Legal Remedies Act, Civ. Code §1782 et seq.; the Elder Abuse and Dependent Adult Civil Protection Act, Welf. & Inst. Code §15600, et seq.; the Home Solicitation Sales Act, Civ. Code §1689.5 et seq.; Bus. & Prof. Code §7150 et seq.; and the Unfair Competition Law, Bus. & Prof. Code §17200 et seq. against both Appellants and a cause of action for violations of the Rosenthal Fair Debt Collection Practices Act, Civ. Code §1788 et seq.

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Memo Opposing Motion to Compel Arbitration, Roberts v. Unlock Partnership Solutions AOI, Inc. (D.N.J. June 16, 2025)

This is a June 2025 memorandum filed in the New Jersey federal court in opposition to a motion to compel arbitration arguing that the claims against a home equity “investment” lender are not subject to an arbitration requirement.  The Truth in Lending Act prohibits mandatory arbitration for mortgage loans and the memorandum argues the transaction is a mortgage loan covered by the prohibition on mandatory arbitration.  The memorandum also argues that the arbitration provision is unconscionable and does not apply to the claims in the case.

Plaintiff's Reply Brief, Olson v. Unison Agreement Corp. (9th Cir. July 1, 2024)

This is a July 2024 reply brief before the Ninth Circuit where a homeowner is appealing a federal district court decision concerning the homeowner’s legal claims against a home equity “investment” lender, and whether the transaction is a reverse mortgage loan under Washington law covered by statutes applicable to reverse mortgage loans. The brief focuses on the lender’s evasion of Washington law and the lender’s deceptive practices.

Amended Complaint, Roberts v. Unlock Partnership Solutions AOI, Inc. (D.N.J. Mar. 20, 2025)

This is a March 2025 amended complaint filed in the New Jersey federal court against a home equity “investment” lender bringing counts under the Truth in Lending Act, the New Jersey Home Ownership Security Act, the New Jersey UDAP statute, the New Jersey Truth in Consumer Contract Warranty and Notice Act, and a related party for aiding and abetting, seeking equitable relief, damages, punitive damages, and attorney fees.