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Olivia Wein has been an attorney at the National Consumer Law Center (NCLC) for over 20 years. NCLC is a non-profit focused on using consumer law to promote economic security for low-income and other disadvantaged people. Olivia focuses on policies and programs that protect low-income consumers’ access to essential utility services, including energy, water and telecom. She and the NCLC Energy and Utilities team advocated for emergency COVID-19 utility consumer programs and protections for energy, water and broadband service and are active in the implementation of new federal energy efficiency and beneficial electrification programs. Olivia works on the federal Low Income Home Energy Assistance Program (LIHEAP), Weatherization and Lifeline programs and intervenes in federal and state utility commission proceedings in matters affecting low-income utility consumer programs and protections. She is co-author of the fifth edition of NCLC’s manual, Access to Utility Service and co-author of The Rights of Utility Consumers. Olivia serves on the boards of the Universal Service Administrative Company and the National Energy and Utility Affordability Coalition and she serves on the Federal Communication Commission’s Consumer Advisory Committee.