Digital Denials: How Abuse, Bias, and Lack of Transparency in Tenant Screening Harm Renters (NCLC Sept. 2023)

Landlords use tenant screening reports to evaluate rental applications. This September 2023 NCLC report is based on an analysis of 253 responses from attorneys and tenant advocates about tenant screening problems. The report examines the survey results, provides an in-depth analysis of tenant screening problems identified by the survey, and makes recommendations for change. The report responds to an FTC and CFPB call for information on tenant screening. The report authors are NCLC attorneys Chi Chi Wu, Ariel Nelson, April Kuehnhoff, Steve Sharpe, Nicole Cabañez, and Caroline Cohn.