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Practice Tools

These are student loan intake questionnaires developed by the Legal Aid Foundation of Los Angeles and NCLC. The questionnaires include important questions concerning the client, the school, and the loan, and contains questions geared to determining if the client is entitled to a statutory discharge of the student loan.

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This manual is designed to be used much like the AWG Hardship Calculator, as a tool in helping Private Collection Agency perform their duties, and like any other tools there will be changes and improvements. This manual is not to take the place of or substitute for the sound reasoning and deductive skills of the contractor. 

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The U.S. Department of Education (Department) Office of Inspector General conducted an independent examination of the adequacy and accuracy of the Department's review of student loan servicers' compliance with the Servicemembers Civil Relief Act, specifically its requirement to provide eligible servicemembers with an interest rate reduction on certain Federal student loans.

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This is an action under the Freedom of Information Act (“FOIA”), 5 U.S.C. § 552, to enforce the public’s right to documents governing the relationship between the United States Department of Education (“ED” or “Department”) and private student loan servicing companies with whom ED contracts to handle billing and other services for the federal student loans of over 40 million Americans.

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