Practice Tools

• What is the Affordable Connectivity Program (ACP)? 
• What about the Emergency Broadband Benefit?
• Who is eligible for ACP?
• How to enroll in the ACP?

Included are a Word and PDF version of the FCC's generic informal consumer complaint form. 

Please note that this material is from the prior edition of Access to Utility Service and has not been updated. The material is presented for historical purposes.

Please note that this material is from the prior edition of Access to Utility Service and has not been updated. The material is presented for historical purposes.

Please note that this material is from the prior edition of Access to Utility Service and has not been updated. The material is presented for historical purposes.

Please note that this material is from the prior edition of Access to Utility Service and has not been updated. The material is presented for historical purposes.

The COVID-19 pandemic has revealed a harsh reality for low-income consumers, particularly in communities of color—broadband internet is essential but unaffordable. To help families and households struggling to afford broadband internet service, the Federal Communications Commission (FCC) launched the Emergency Broadband Benefit Program (EBB), a temporary program to address a digital divide exacerbated by the COVID-19 pandemic.

Please note that this material is from the prior edition of Access to Utility Service and has not been updated. The material is presented for historical purposes.

WAP Annual Funding Surveys

U.S. Dep't of Energy, Weatherization Assistance Program