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1.12.2 Additional Department of Education Resources

The Department of Education’s website is extensive and contains a great deal of useful information, although it can be difficult to navigate. The main website is currently at https://studentaid.ed.gov. Borrowers may also access specific information about their federal student loans, as well as general information, at https://studentloans.gov and www.nslds.ed.gov. They may access information about default and collection relief at https://myeddebt.ed.gov.347 Borrowers can also call the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243) or 1-800-730-8913 (TDD).

There are separate resources for consolidation loans. As of September 2017, the Department directs borrowers with questions about consolidating before applying to contact the Student Loan Support Center at 1-800-557-7394. Information about consolidation is also available on the Department of Education’s website.348 After consolidating, borrowers should call the selected servicer with questions. The Department also has set up Federal Student Aid customer service centers.349

For all of the various repayment plans, borrowers and advocates will find the Department of Education’s online calculators to be a useful resource. These include calculators for the income-driven repayment plans.350

The Information for Financial Aid Professionals (IFAP) website (https://ifap.ed.gov/ifap) consolidates guidance, resource, and information related to the administration and processing of the financial assistance programs.351 For data gathering and research needs, the Department of Education has a useful data information site.352 The Department of Education also publishes useful guides, including Do You Need Money for College? The Guide to Federal Student Aid (formerly Funding Your Education: The Guide to Federal Student Aid), Federal Student Loans: Basics for Students, and Federal Student Loans: Repaying Your Loans. The guides are updated each year and are available online in English and Spanish or by calling the Federal Student Aid Information Center at 1-800-4-FED-AID (1-800-433-3243) or 1-800-730-8913 (TDD).353

Footnotes

  • 347 {347} See § 1.9, supra (information about using an FSA ID to log into accounts on these websites).

  • 348 {348} See U.S. Dep’t of Educ., Fed. Student Aid, Loan Consolidation, available at https://studentaid.ed.gov.

  • 349 {349} See U.S. Dep’t of Educ., Fed. Student Aid, Information for Financial Aid Professionals (IFAP), available at https://ifap.ed.gov.

  • 350 {350} See U.S. Dep’t of Educ., Fed. Student Aid, Repayment Estimator, available at https://studentloans.gov.

  • 351 {351} The Department’s private collection agency (PCA) website was a primary resource for information about private collection agencies. However, as of the spring of 2010, the Department took the site offline. The most recent version obtained by NCLC is available online as companion material to this treatise.

  • 352 {352} See U.S. Dep’t of Educ., Fed. Student Aid, Data Center, available at https://studentaid.ed.gov.

  • 353 {353} The guides are available online at https://studentaid.ed.gov.