Access to Utility Service: 11.4.7 Enforcement of the Provisions Regarding Access by Persons with Disabilities
The Telecommunications Act of 1996 explicitly states that no additional private rights are being created by the provisions of section 255. The Act also gives the FCC exclusive jurisdiction for complaints arising under this section. Consumers can file a formal or informal complaint with the FCC about a manufacturer’s or telecommunications provider’s failure to make devices or services accessible or compatible as required under 47 U.S.C. § 255.