HUD Housing Programs: Tenants’ Rights (The Green Book): 10.2.2.1 Overview
The grievance procedure is designed to resolve individual tenant complaints. A tenant can use the grievance process when that tenant has an individual dispute concerning a PHA action or non-action involving either the tenant’s lease or any PHA regulation that adversely affects the tenant’s rights, duties, welfare, or status,15 and is not otherwise excluded from the grievance procedure. These threshold requirements are discussed below.