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Independent Examination of the Adequacy and Accuracy of the Department’s Review of Servicers’ Compliance with the SCRA

The U.S. Department of Education (Department) Office of Inspector General conducted an independent examination of the adequacy and accuracy of the Department's review of student loan servicers' compliance with the Servicemembers Civil Relief Act, specifically its requirement to provide eligible servicemembers with an interest rate reduction on certain Federal student loans.

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Department of Education—AWG Hearings Support Manual (Jan. 2005)

This manual is designed to be used much like the AWG Hardship Calculator, as a tool in helping Private Collection Agency perform their duties, and like any other tools there will be changes and improvements. This manual is not to take the place of or substitute for the sound reasoning and deductive skills of the contractor.