Fair Credit Reporting: 12.5.2.3.5 Practical tips in establishing intangible damages
It is often not evident to a lawyer when a client has suffered emotional distress. Many consumers will not volunteer the emotional impact that their experience has caused. They may be unaware of its legal relevance, may have suppressed past unpleasantness, or simply may be naturally reticent. It is important to probe the full extent of a client’s emotional distress early, while it is still fresh in their mind.