Fair Debt Collection: 11.3.5.2 Refusing to Cooperate in the Arbitration Proceeding
The two major arbitration forums, the American Arbitration Association and JAMS (formerly known as Judicial Arbitration and Mediation Services, Inc.), require that the defendant business pay almost all of the arbitration fees and costs for consumer arbitrations (which can run into many thousands of dollars), with the consumer paying only $200 or $250. When the consumer proceeds to arbitration, the defendant may balk at the high arbitration fees and refuse to pay them or otherwise participate in the arbitration, which may result in AAA or JAMS refusing to proceed to arbitration.