Mortgage Servicing and Loan Modifications: 3.3.6.3 Use of Multiple Offices and Internet Intake
A servicer is not required to designate an address for receipt of both notices of error and requests for information, but if they do, the same address must be used for both notices and requests.353 The official interpretations of Regulation X indicate that a servicer may designate multiple office addresses for receiving notices and requests, such as different addresses for borrowers located in certain states or regions.354 This could create confusion for borrowers who may have misplaced the init