Consumer Warranty Law: 14.2.10.5 The Conduct of a Dispute Resolution Proceeding
Lemon laws do not require any particular method for initiating the dispute resolution process. The Magnuson-Moss regulations and most individual mechanism procedures contemplate that the consumer will contact the mechanism program by telephone or in writing. Information concerning how to contact the mechanism is normally provided at the car’s delivery and should be posted in the dealer’s showroom. A number of states require that the manufacturer notify the consumer of the existence of the dispute resolution mechanism.493