Mortgage Servicing and Loan Modifications: 12.2.2.4 Mortgage Forbearance
The servicer is authorized to evaluate the borrower for a forbearance plan without receiving a complete Borrower Response Package.123 The borrower’s monthly payment must be reduced or suspended during the forbearance plan term.124 The property securing the mortgage loan may be a principal residence, a second home, or an investment property. The property must not be condemned or abandoned, but it may be vacant.125