Federal Deception Law: 2.5.4.5 Mail and Telephone Sales
Transactions conducted and consummated entirely by mail or telephone and without other contact between the buyer and seller prior to delivery of goods or services are explicitly excluded from coverage under the Cooling-Off Rule.346 If there is other contact with the buyer, however, this exception does not apply.347 Note that state telemarketing laws may provide buyers the right to cancel a telephone sale, even though the Cooling-Off Rule does not.348