HUD Housing Programs: Tenants’ Rights (The Green Book): 10.2.1.3 General Purpose
The grievance procedure is designed to improve management–tenant relationships in public housing and promote an improved housing environment, and to avoid costly and divisive litigation by channeling disputes into an informal and relatively non-adversarial administrative process that provides aggrieved tenants with most of the essential elements of due process.14 At a minimum, the procedure must enable tenants to mitigate the damage suffered from mistakes or from arbitrary or abusive management practices.