Truth in Lending: 9.10.5.2.3 What is a reasonable time?
In general, the payoff statement must be provided within seven days.1325 The seven-day period runs from when the servicer receives the request, in the form and manner specified by the servicer.1326 If the servicer must verify the identity of the person acting on behalf of the consumer, the time runs from when the servicer has verified the identity and authority of such a person.1327