Unfair and Deceptive Acts and Practices: 8.5.3.2 Slamming (Changing Service Providers Without the Consumer’s Authorization)
“Slamming” is the practice of changing a customer’s service provider without the customer’s consent. In the past this abuse was commonly seen in the provision of long-distance service, but it can occur with the provision of any competitive utility service, including electricity and natural gas in some states. The federal and state laws that address slamming are discussed in detail in NCLC’s Access to Utility Service.499