Access to Utility Service: 11.4.2 Emergency Calls Using TRS
One critical issue with the internet-based relay services is the ability of the callers to make emergency calls. While consumers using traditional TTY service can place a call directly to the appropriate public safety answering point (PSAP), calls using a relay service are sent to a communications assistant who must place the call to the appropriate PSAP. Relay services using the internet pose special challenges because of the current difficulty in identifying the location of the caller.