Skip to main content

Search

Consumer Warranty Law: 20.4.7 Other Grounds for Denial of Coverage

Service contract coverage may be denied because, even though coverage was purchased, the product was never eligible for the service contract policy in the first place. For example, the vehicle involved is excluded from the category of vehicles for which coverage is available. Then the consumer has a UDAP claim against the party selling the contract. The contract owner may also be liable for the acts of its agent. While there is not case law in this area regarding service contracts, analogous precedent can be found concerning the sale of credit insurance or other lines of insurance.

Consumer Warranty Law: 20.5.1 Informal Approaches

Aggrieved consumers can complain about service contract performance to the retailer. If the service contractor is a manufacturer, consumers can pursue their complaint through the manufacturer’s hierarchy, from the district sales office to the national headquarters. A letter to the manufacturer or administrator may result in an additional inspection or re-evaluation of the claim. Some manufacturers have established dispute resolution mechanisms to handle warranty complaints which may also hear service contract complaints.

Consumer Warranty Law: 20.5.2 Shaping the Consumer’s Legal Claim

In bringing a legal claim for the service contractor’s failure to perform covered services, plead that the consumer actually requested the services from either the obligor or the obligor’s authorized agent.55 Alleging that the obligor discouraged the consumer from making a request may be insufficient; state that the consumer specifically requested that the covered service be performed.56

Consumer Warranty Law: 20.5.3 Mandatory Arbitration Requirements

Service contracts may include binding arbitration clauses, limiting consumers’ ability to challenge service contract denials in court. Even when the service contract does not include an arbitration requirement, defendants may try to enforce the arbitration clause found in the sales agreement for the covered product.

Consumer Warranty Law: 20.5.4 Magnuson-Moss Warranty Act Remedies

The Magnuson-Moss Warranty Act provides for actual damages, equitable relief, and attorney fees when a service contractor fails to meet its obligations under a service contract.65 Individual Magnuson-Moss claims must usually be brought in state court, although certain class actions may be brought in federal court.66

Consumer Warranty Law: 20.5.5 UDAP Statutes

State deceptive practices (UDAP) statutes provide a remedy for various service contract practices, usually providing attorney fees and often minimum, multiple, or punitive damages.75 Failure to pay a service contract claim may be a UDAP violation, and the bad faith failure to pay a claim is certainly a UDAP violation.76 So are misrepresentations about policy coverage, misstatements that the service contractor will be fair in paying claims, and failure to disclose important facts about the service co

Consumer Warranty Law: 20.5.8 State Service Contract Statutes

Certain state service contract statutes provide an explicit private remedy for violations or for the contractor’s failure to pay a claim.85 Each statute is different—some statutes provide attorney fees, minimum damages, or multiple damages.86 The Third Circuit has found that a provision in a service contract waiving the consumer’s right to attorney fees under the state service contract statute is a violation of that statute.87 Violation of a service cont

Consumer Warranty Law: 20.7.1 Introduction

The service contract owner is primarily responsible for paying claims, so it will be the prime defendant in any litigation for breach of the service contract. When the contract owner is insolvent, consumers can explore alternative parties to hold liable. Even if the contract owner is not insolvent, consumers may wish to raise their service contract-related claims against the holder of their installment sales contract, who will often not be the service contract owner. This section examines the liability of various parties other than the service contract owner.

Consumer Warranty Law: 20.7.2 Insurance Coverage When Contract Owner Is Insolvent

When a service contract is regulated as insurance or offered by an insurance company, a state insurance insolvency fund may be available to pay out claims when that insurance company is insolvent.91 When a service contract is not regulated as insurance, a number of state statutes require that the service contract obligor take out reimbursement insurance or a bond that will pay out claims in case the obligor becomes insolvent.92

Consumer Warranty Law: 20.7.3 Service Contract Administrator Liability

Service contract owners often employ a third party to process and approve claims, called the service contract administrator. The administrator may also offer advice to the service contractor on how to set up the service contract program, but the service contract typically will state that the administrator has no liability to the consumer.

Consumer Warranty Law: 20.7.4 Retailer Liability

A retailer typically sells another company’s service contract in conjunction with its sale of the product protected by the service contract, retains a large portion of the price, and may even perform the promised repairs. In some cases, the retailer or a company related to the retailer reinsures the contract, so that as a practical matter the retailer retains all the benefit and risk from the contract, and the service contract “owner” does little more than participate in a legal fiction, for a fee.

Consumer Warranty Law: 20.7.5 Liability of Other Parties

In addition to the reimbursement insurer, administrator and retailer, other parties aiding and abetting the scheme may be liable for a service contract owner’s failure to pay out on a claim. For example, the Nevada Supreme Court allowed a potential class action to go forward against an accounting firm regarding its participation in the undercapitalization of a service contract insurance company.108

Consumer Warranty Law: 20.7.6 Liability of Holder of Installment Sales Contract

In many consumer transactions, it is more practical to raise claims and defenses against the holder of the consumer’s loan obligation related to the covered product than it is to bring an affirmative suit against a third party. When the retailer is liable for the failure to pay on a service contract claim,109 the retailer’s assignee (or a third party lender referred by the retailer) is also liable pursuant to the Federal Trade Commission’s Holder Rule.110

Consumer Warranty Law: 20.8 Refunds upon Service Contract Cancellation

Consumers cancel service contracts before their expiration for any number of reasons: the consumer sells or trades the product, the product is repossessed, or the consumer realizes that the contract is a bad deal. The question then is how to compute a refund on a prepaid service contract.

Consumer Warranty Law: 20.9 Automatic Renewal

Typically service contracts are for a fixed number of years. Some contracts have the added feature of automatically renewing for additional years after the term has expired unless the consumer cancels before the renewal date.

Consumer Warranty Law: 20.10 Service Contract Rights of Product’s Subsequent Purchaser

When a consumer purchases a service contract and transfers the covered product to another consumer, can the subsequent owner enforce the service contract? The first place to look is the service contract agreement to see what it states as to its assignability. Silence should be interpreted as allowing assignment, because ambiguous contracts are to be construed against the drafter.

Consumer Warranty Law: 6.1 Introduction

While the consumer may purchase goods from a retailer, it is the manufacturer that may provide the written warranty or make advertising claims concerning the product. In addition, sometimes the final product from the manufacturer may include components from other manufacturers. In general, each business in the distribution chain is a separate entity with separate rules of warranty liability. For example, an express warranty from the retail seller will not bind the manufacturer, without special facts.

Consumer Warranty Law: 6.2.1 Reasons to Bring a Warranty Claim Against the Manufacturer

There are many reasons why the buyer will want to pursue a warranty claim against the manufacturer or other indirect seller.6 Often it is the manufacturer who provides the written, express warranty, and the retailer will disclaim its warranty obligations. Moreover, when the manufacturer has provided a written warranty, the Magnuson-Moss Warranty Act prohibits the manufacturer from disclaiming implied warranties.

Consumer Warranty Law: 6.2.2 Manufacturers Liable to Consumers Under Their “Written Warranties”

The federal Magnuson-Moss Warranty Act eliminates vertical privity requirements when a consumer wishes to sue a manufacturer or other supplier based on a “written warranty” on consumer goods. In such cases, the Act gives the consumer the right to sue the entity that issued the written warranty, whether or not the consumer dealt directly with that supplier.9 The Act does not allow suit for personal injury, however.10

Consumer Warranty Law: 6.2.3.2 Even States That Have Not Unequivocally Abolished Privity Requirements for Implied Warranties Usually Do So for Express Warranties

Even when a state has not abolished the privity requirement for implied warranties, or when the law in that state is still unclear, courts generally will not require privity for express warranties. The policies supporting implied warranty liability for an indirect seller apply even more forcefully to claims based on express warranties made by the manufacturer to buyers or made to the general public through representations in advertisements or sales brochures.