Consumer Banking and Payments Law: 3.12.5.4 Banks Can Require Written Claim Submissions
A bank can accept a claim for a re-credit in any form, but the bank can require the information to be submitted in writing.733 If the bank does require a submission in writing, it must inform the consumer of that requirement and provide a location to which such a written claim should be sent.734 If the consumer has agreed to communicate with the bank electronically, the bank that requires a written submission can permit the consumer to submit the claim electronically.