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NHLP Renewal Refund Policy

Cancellation of Initial Purchase

You may cancel your initial purchase by calling 415-432-5711 between 7 AM and 3 PM (PST) the business day following the purchase, or email Wendy Mahoney at wmahoney@nhlp.org. Please use “Cancellation of Initial Purchase of Green Book” in the subject line.

To cancel an initial subscription, you must return any printed manuals to NHLP within ten (10) business days of the initial purchase. The printed manual must be returned in good condition.

Manuals should be mailed back to 1663 Mission Street, Suite 460, San Francisco, CA 94103.

Cancellation of Renewal

Customer can cancel the renewal within 30 days for a full refund by emailing wmahoney@nhlp.org (please use “Cancellation of Renewal of Green Book” as the subject) or by calling 415-432-5711 between 7 AM and 3 PM (PST) Monday-Friday.