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NHLP Help

Here are some common help topics and questions. We hope the answers can help you find your way around the Digital Green Book and the NCLC Digital Library, but feel free to contact NCLC if you need additional help navigating the digital platform.

How do I login?

"Login" is located on the upper-right corner of the website. To log in, enter your username or email address and password. If you forget your username/password, please click on the link "Forgot my username or password" to recover them and follow the on-screen instructions, or call Publications at (415) 432-5711.

Annotations/Highlighting

To annotate or highlight text, select it and click the icon that appears. Find out more

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Bookmarking Content

Bookmarks allow you to easily save pages that you wish to find again. To “bookmark” a page, look for the flag shaped icon in the upper-right corner of a treatise page (within "My Treatises"). Click that icon and the “bookmark” will be placed.

To access your existing bookmarks for a particular treatise, Click on the contents tab in the left pane while viewing the treatise. At the top of the contents is "My Bookmarks." Click to view a list of your bookmarks. To delete a bookmark simply click the “trash icon” on that page.

You can also access the bookmarks for all your subscriptions from the homepage on the left hand side under the tab “bookmarks.”

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Contacting Us

We value your feedback, questions, and concerns. Please click the Contact link at the top of any page.

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Copy/Paste

You can copy any material online and paste it into a document. If a right click does not show a "copy" option, use Control C (or Command C for Mac users). If text is highlighted, and you wish to copy all or some of the highlighted text, you must first select the text to be copied.

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Credit Card Information

Subscriptions are renewed automatically using the credit card information on file in “My Account” under the “Payment Information” tab. There you can update the expiration date or add a different card. To access “My Account” click on your username in the upper-right and select “My Account.”

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Downloading Content

Content may be downloaded on a subsection by subsection basis. When you are browsing HUD Housing Programs: Tenants’ Rights, simply click the box with a downward arrow in the upper-right hand corner, to download a pdf of the full text of the current web page, including relevant footnotes and links.

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Emailing Content

Content may be emailed on a subsection by subsection basis. When you are browsing HUD Housing Programs: Tenants’ Rights, simply click the email icon in the upper-right hand corner. This will open up an email form that sends the content you are currently viewing to a friend/colleague.

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Font Size

There are three different font-size options when reading through a treatise. To change between the font sizes, select one of the “A”s in the upper-right hand corner that correspond to small, medium, and large font sizes.

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Highlight Updates

One of the most unique features of the NCLC Digital Library is the ability to “highlight” material that has been updated since the last printed revised edition. To show what has changed, click the “Highlight Updates” checkbox in the upper-right corner of any page in My Treatises. Clicking “Highlight Updates” also activates another unique feature; bracketed numbers at the beginning of each online footnote correspond to the footnote number in the most recent printed edition. Note that these bracketed numbers only appear if the print edition footnote number differs from the online footnote number.

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How do I log out?

To log out click your username in the upper-right corner and select “log out.”

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Multiple Print Copies

Those with multiple print copies of HUD Housing Programs: Tenants’ Rights will have multiple current subscriptions. Each subscription receives a username to access the digital platform. To assign these additional user names to individuals in your organization, the primary user goes to: My Account>Manage Usernames.

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What if I forget to log out on my home computer and later want to log in at my office?

Each subscription to the digital HUD Housing Programs: Tenants’ Rights comes with one username which allows two simultaneous login sessions. If needed, the platform allows users to end any prior session. A dialogue box will appear asking which session you wish to terminate.

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What is My Account?

“My Account” contains all your user information including payment, address, preferences, your subscriptions, and payment history. To access, click on your username in the upper-right and select “My Account.”

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Search Tips

For a complete list of search tips, please go here.

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Searching Within a Page

To search within a particular page, simply press the ctrl key and “f” (mac users use Command-F) at the same time to open your browser’s search function. Enter your keywords and the they should be highlighted on the page.

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Seaching within the table of contents or index

To search within the table of contents or the index, both found on the left pane, use the search box at the top of the left pane ( “Jump to Section” or “Find in Index”).

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IP Purchase Instructions

IP access allows access to this site without a username or password where the device accessing the site is within a fixed IP range. IP access is available for educational institutions and organizations that purchase 10 or more subscriptions. IP access is provided at a fixed. Please email wmahoney@nhlp.org for pricing and terms and conditions.

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Buying Books While Logged On Via IP (e.g. when at the library)

Select "Log out" in the upper right hand corner and proceed to purchase your books via the bookstore. When you are finished and wish to log back into the "IP account" click on “login” in the upper right and select “Log in Automatically”.

Terms of Use

The terms of use are found in My Account > User Information and on the footer of any page on this site.

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Terms of Use

The terms of use are found in My Account > User Information and on the footer of any page on this site.

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Refund Policy

NHLP has different refund policies for renewals and for initial purchases. Please see our refund policies.

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Other Frequently Asked Questions

Question: Will HUD Housing Programs: Tenants’ Rights fully equip someone with the tools/new knowledge to organize a project or a practice?

Answer: Our books have been used by countless attorneys to help start their practice, gain invaluable legal experience and for use in the courtroom. If the table of contents, index, and summary aren’t enough to determine if HUD Housing Programs: Tenants’ Rights is right for you, please don’t hesitate to reach out and contact us.

Question: Do you offer bulk discounts?

Answer: For purchases of five or more subscriptions, each subscription will be $450.00. The renewal of five or more subscriptions will be $225.00 each.

Question: I’m a non-attorney who is looking for a step-by step workbook to help me with my case/situation. Will HUD Housing Programs: Tenants’ Rights be helpful?

Answer: HUD Housing Programs: Tenants’ Rights is written for practicing legal professionals. If you are seeking legal guidance we highly recommend contacting a lawyer.

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