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Highlight Updates Consumer Disputes and Requests for Verification

A collection industry survey of third-party debt collection agencies found that consumers requested verification for 18.1% of accounts, raised a dispute in 9.6% of accounts, and closed 47.8% of accounts because of a “valid dispute, wrong person, etc.”283


  • 283 Ernst & Young, The Impact of Third-Party Debt Collection on the US National and State Economies in 2016, p. 4–5 (Nov. 2017) (report commissioned by ACA International). See also Consumer Fin. Protection Bur., Study of third-party debt collection operations 30 (July 2016) (summarizing a wide range of responses about frequency of consumer disputes).