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About the Authors

Carolyn Carter, author, is the Deputy Director at NCLC (previously serving as Director of Advocacy). She has specialized in consumer law issues for over 35 years. From 1974 to 1986 she worked for the Legal Aid Society of Cleveland, first as a staff attorney and later as law reform director. From 1986 to 1999 she was co-director of a legal services program in Pennsylvania. She was the 1992 recipient of NCLC’s Vern Countryman Award. She is admitted to the Pennsylvania bar. From 2005 to 2007 she was a member of the Federal Reserve Board’s Consumer Advisory Council. She is a graduate of Brown University and Yale Law School. She is co-author of NCLC’s Truth in Lending, Unfair and Deceptive Acts and Practices, Collection Actions, and Consumer Warranty Law and is a contributor to a number of other NCLC treatises.

Jon Sheldon, author, has been a staff attorney with NCLC for over 40 years. Jon has a focus on state unfair and deceptive trade practices statutes, automobile leasing, automobile fraud, collection actions, arbitration issues, and oversees NCLC’s publications program. Prior to joining NCLC, he was a staff attorney with the Division of Special Projects within the Federal Trade Commission in Washington, DC. He is co-author of a number of NCLC publications including Unfair and Deceptive Acts and Practices, Automobile Fraud, Federal Deception Law, Consumer Warranty Law, Collection Actions, and Consumer Credit Regulation, and is a contributing author for a number of other NCLC treatises.

John Van Alst, author, is a staff attorney at the National Consumer Law Center whose focus includes deceptive practices law, automobile fraud, rural issues, warranty, and manufactured home issues. Prior to joining NCLC John was an Attorney with Legal Aid of North Carolina. He was also the Chair of the North Carolina Consumer Law Task Force. He spent one year as a Visiting Clinical Supervisor at the University of North Carolina School of Law’s Civil Clinical Program supervising law students representing low-income clients. He is a graduate of the University of North Carolina School of Law. He is co-author of NCLC’s Automobile Fraud, Consumer Warranty Law, and Repossessions.

Elizabeth De Armond, contributing author, is on the faculty of Chicago-Kent College of Law, where she directs the legal research and writing program and focuses her scholarship on consumer law and privacy issues. She is a contributing author to Collection Actions, Fair Credit Reporting, and Consumer Warranty Law. Previously, she was in private practice in Texas and a clerk for the Hon. Cornelia Kennedy of the United States Court of Appeals for the Sixth Circuit. She is a member of the Illinois, Massachusetts, and Texas bars.